Returns Policy

All sales are final

We ship collectibles and merchandise from Japan, so we don't accept returns or exchanges for change of mind, and orders can't be cancelled once they've been dispatched. Please check sizes, descriptions and photos carefully before you buy — and ask us if you're not sure about anything.

Exceptional circumstances

If something goes wrong — your item arrives damaged, it's not what you ordered, or it's significantly different from its description — contact us within 7 days of delivery with your order number and photos of the item and packaging. We look at every case individually and, where it's justified, will offer a replacement, a partial refund or a full refund.

Keep the original packaging until we've replied — Japan Post may need it for a damage claim.

Cancelling before dispatch

If you change your mind before your order is dispatched, contact us straight away. If we haven't sent it yet, we'll cancel and refund it in full.

Refunds

When a refund is agreed it goes back to the card or PayPal account you paid with, usually within 5–10 working days (it depends on your bank). You'll get an email as soon as it's issued, and it shows on your order page.

Import duties or taxes charged by your country's customs can't be refunded by us.

Your rights

Nothing in this policy affects any rights you have under the consumer laws that apply to you.